This policy explains when and how refunds or cancellations are processed for purchases made on greenguru.in. Please read it together with our Terms & Conditions.
1. Order Cancellations (Customer-initiated)
- Before dispatch/fulfilment: You may cancel by contacting us at [email protected] or +91 9833510315. If approved, we will issue a full refund.
- After dispatch/fulfilment: Cancellation may not be possible. Please refer to the returns section below.
2. Returns (if applicable)
- Eligible items can be returned within [7/10/15] days of delivery, unused and in original condition with all tags/packaging.
- Non-returnable: perishable goods, customized items, downloadable/digital services once delivered, items marked “final sale”, etc.
- Return shipping: [Borne by customer / Borne by GreenGuru for damaged/defective items].
3. Damaged/Defective or Wrong Item
If you receive a damaged/defective or incorrect item, contact us within [48] hours of delivery with order ID, photos/video, and description. Upon verification, we will offer a replacement or refund.
4. Refund Method & Timelines
- Approved refunds are processed to the original payment method via Razorpay.
- Once initiated, refunds typically reflect within 5–7 business days (bank/card timelines may vary).
- We will notify you by email/SMS when a refund has been initiated.
5. Order Rejections & Cancellations (Merchant-initiated)
We may cancel an order due to stock issues, pricing errors, risk flags, or address problems. If payment was captured, a full refund will be issued.
6. Chargebacks
If you raise a chargeback with your card issuer/bank, resolution will follow their process. We may share order, delivery, and communication records with the payment partner to resolve the dispute.
7. How to Request a Return/Refund
- Email [email protected] with subject “Refund/Return – Order #[OrderID]”.
- Include order ID, purchase date, reason, and supporting photos/videos (if applicable).
- We’ll respond within 2–4 business days with next steps.
8. Contact
Questions? Reach us at [email protected] or +91 9833510315. For grievances, see our Grievance Redressal page.