This policy describes how orders placed on greenguru.in are fulfilled and delivered.
1. Order Processing
- Orders are typically processed within [1–3] business days after payment confirmation.
- You will receive an email/SMS with order confirmation and (if applicable) shipment tracking details.
2. Shipping (Physical Goods)
- We ship across India via trusted courier partners.
- Estimated delivery: [3–7] business days for metro cities; [5–10] for other locations.
- Shipping fee: [Free / ₹40 flat / Calculated at checkout].
- Delays due to weather, strikes, or remote locations may occur.
3. Fulfilment (Digital Goods/Services)
- For digital items, access/download links are shared to your registered email within [24 hours] of payment.
- For services/consultations, our team will reach out within [5 business days] to schedule and deliver.
4. Address & Delivery Attempts
- Please provide accurate address and contact information.
- If a delivery attempt fails due to incorrect address/unavailability, re-delivery charges may apply.
5. Lost or Damaged Shipments
Contact us at [email protected] within [48] hours of expected delivery. We will coordinate with the courier partner to resolve the issue.
6. Contact
For shipping/fulfilment queries: [email protected] | +91 9833510315