This Privacy Policy explains how GreenGuru (“we”, “us”, “our”) collects, uses, shares, and protects information when you visit greenguru.in or interact with our products/services. By using the Website, you consent to the practices described herein.
Contact: [email protected] | +91 9833510315
1. Information We Collect
- Identity & Contact: name, email, phone, billing/shipping address.
- Order & Payment: product details, amounts, transaction IDs, status. Card/bank details are processed by our partner Razorpay; we do not store full card/bank data.
- Technical: IP address, device/browser info, pages viewed, referral source, cookies.
- Support: communications you send us (email, forms, chat).
2. How We Use Information
- Process orders, payments, refunds, and provide customer support.
- Operate, secure, and improve the Website; prevent fraud and abuse.
- Send transactional communications and service updates.
- With your consent, send marketing communications (you can opt out anytime).
- Comply with legal obligations and enforce our Terms.
3. Sharing of Information
We may share information with:
- Payment partner: Razorpay (payment processing, refunds, chargebacks).
- Logistics/fulfilment partners (if applicable) to deliver your orders.
- Service providers for hosting, analytics, email delivery, and customer support.
- Authorities where required by law or to protect rights, property, or safety.
4. Cookies & Analytics
We use cookies and similar technologies to enable core functionality (e.g., cart, login), analytics, and personalization. You can control cookies via browser settings; disabling some cookies may affect site functionality.
5. Data Security
We implement reasonable technical and organizational measures (HTTPS, access controls, encryption where appropriate) to protect information. However, no method of transmission or storage is 100% secure.
6. Data Retention
We retain information for as long as necessary for the purposes described above, to comply with legal, accounting, or reporting obligations, or to resolve disputes.
7. Your Rights
- Access, correct, or delete certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing, subject to applicable law.
- Complain to a data protection authority if you believe your rights are infringed.
8. Children
Our Website is not intended for individuals under 18. We do not knowingly collect data from children.
9. International Visitors
Our operations are based in India. By using the Website, you understand your information may be transferred to, processed, and stored in India.
10. Legal Bases & Compliance
We process data under applicable Indian laws including the Information Technology Act, 2000 and rules thereunder, and, as applicable, the Digital Personal Data Protection Act, 2023. If you are in the EU/UK, we rely on legitimate interests, contract performance, legal obligations, or consent as appropriate.
11. Changes
We may update this Policy from time to time. The revised version will be posted here with an updated date.
12. Grievance Officer (India)
In accordance with the IT Rules, our Grievance Officer can be contacted at:
Name of Grievance Officer
Email: [email protected]
Phone: +91 9833510315
near khardi railway station, khardi, Maharashtra, 421201, India
13. Contact
For privacy questions, email [email protected].